Truck Hire Terms & Conditions

Driver’s Licence

All drivers must have a current full licence and be aged 20-years and over. A current overseas licence is acceptable if written in English, otherwise we require a current International licence.

Rental Duration

12 hours from time of pick-up. Additional time is charged at 25% of the daily rate per hour extended.

Road user Charges ( kms )

35c per kms to all of  our trucks 


Goods and Services Tax (GST) of 15%.


10 Seater Minibuses, Cargo Vans, Utes and Furniture Trailers

  • Insurance excess for all drivers over 20 years: NZ $2000

  • Collision Damage Reduction NZ $15 per day for excess reduced to NZ $500



10-13m3 Box Body Trucks

  • Insurance excess for all drivers over 20 years: NZ $2000, This can be reduced to $500 if you pay an extra $30.00 per day used In the case of any serious damaged caused to the truck by your fault only.  This does not cover you if you for Collision Damage. 

  • Collision Damage Reduction NZ $50 per day for excess reduced to NZ $500.00 ( Currently unavailable)​


We require a deposit of NZ $250.00 (or full rental amount if less than NZ $250.00) when we confirm a reservation. This deposit is non-refundable in the event of cancellation

Payment and Security Bond

Payment is to be made at the commencement of the rental by either cash, cheque, or debit/credit card. A security bond of NZ$250.00 is required for all rentals* and is refundable on completion of the hire. This may be either a cash deposit or signed credit card authorization (Visa debit cards are accepted and can be used for our bond payment NZ$250.00). 

Please keep in mind that your estimate is based on the following assumptions:

  • Ease of maneuverability of large furniture/couches in out and around both locations

  • Ease of access for truck parking proximal to doorways

  • Wrapping all furniture in blankets/shrink wrap

  • All personal effects boxed up and ready to go (the more loose items, the longer it will take to load and unload)

  • Three story homes take quite a bit longer as stairwells are typically tighter and getting furniture up and down can take much longer

  • Elevators, both freight and passenger, add time to both loads and unloads as we can only pack so much in the elevator

  • Drive time between load and unload assumes minimal traffic. Rush hour and/or accidents may slow us down quite a bit (as well as back roads w/ low clearance bridges!)​

CLAIMS: All damage claims must be made in writing via email within ten days after delivery and accompanied by a paid receipt as proof of purchase. The damage claim must include pictures and a description of the alleged damage. We have the right to inspect and repair any alleged damage, and if we are not able to do so, we have the right to hire a service professional to make the repairs.

Exclusions to our coverage

Please note that we do not provide coverage for the following:

  • Damage to any owner-packed items, cartons, or containers, including plastic storage containers with no apparent physical damage to the container itself.  

  • Non-delivery of a shipping package if the delivery receipt shows that all packages were delivered to the final destination.

  • Loss or damage to lampshades, jewelry, watches, gem stones, cash, currency or bank notes, deeds, travelers checks, coin or stamp collections, sports memorabilia, alcoholic beverages, foods, medications, negotiable items, furs or garments trimmed with fur, ammunition, contraband, cigarettes, laptop or tablet computers, mobile or cellular telephones.

  • Loss or damage caused by wear and tear, deterioration, changes in climatic conditions, mold and mildew, infestations, pre-existing damages, or inherent vice.

  • Functionality of any TV’s, Stereos, Computers or other electronic equipment unless the client has tested the equipment for our crew leader prior to moving AND there is no visible physical damage to the unit in question or the box it was transported in.

  • Electrical or mechanical malfunctioning coverage may be available for a nominal additional premium. If such coverage is purchased, it is required that any electrical or mechanical item covered by this insurance must be inspected at origin and destination by movers, with a specific note on the carrier’s inventory indicating the operable condition of this item. Failure to do so will cause denial of claim in case of loss and/or damage to the items and will not constitute refund for this insurance coverage. Any item inventoried by the mover as MCU (mechanical condition unknown) will not be covered.

  • Damage to any furniture constructed of any type of veneered chipboard, particle board, MDF —medium density fiberboard, composite board, or similar. Any reduction in quality thereof arising as the result of dismantling or reassembling of any such items of furniture is also excluded.

  • Wrinkled or soiled clothing, linens, drapes, or rugs.

  • Items not listed on the movers’ inventory prepared at origin.

  • Items not shipped are not insured.

  • Marring, scratching, denting, chipping, or rubbing on items which have been received by the carrier as Previously Damaged

  • Real Estate property damage and/or any service related issues, including but not limited to mover and customer agreements, shipment delays, etc.

  • Minor drywall, trim work, interior or exterior door, millwork or paint damage is not covered.  It is inevitable that minor scratches dings and dents will occur from time to time, particularly from moving large items in and around tight stairwells and hallways. 

  • Damage or loss to any items listed or specifically excluded on the moving company’s Order for Service, Bill of Lading, or Waiver Forms.

  • Any damages caused as a result of these being in the shipment: hazardous materials, items that are flammable, corrosive or explosive; perishables: food, plants or living things that may die or spoil in transit.

  • Contributory negligence on the part of the owner and/or their agents. Damages or loss attributed to an act, order, or omission on the part of the shipper.

  • Loss or damage to any items or shipment that contains non household items, or items that are considered for commercial, industrial or non-household use, including merchandise for sale or exhibition.

LIABILITY OF COMPANY: We are responsible only for our own negligence. We assume no liability of any kind of loss or damage to goods caused by weather, bug or rodent infestation, rust, deterioration, an Act of God, an act of governmental agency or public enemy, or any other causes beyond our control.


CONTENTS OF FURNITURE/CONTAINERS: We assume no liability for the contents of drawers, containers or other items of similar nature. All contents should be removed from items prior to the move.

ELECTRONICS: We assume no liability for the electrical and/or mechanical function of any and all electronics, whether or not our employees pack them. We recommend electronics to be serviced by a qualified service company.

MECHANICAL ITEMS: We assume no liability for the mechanical function of any and all mechanical devices including pianos, juke boxes, phonographs, etc., whether or not our employees pack them. We recommend mechanical items to be serviced by a qualified service company.

OVERSIZE ITEMS: We assume no liability for damage to oversize items that do not fit through doorways or hallways properly. We also assume no liability for damage to doorways and/or hallways that are damaged due to oversize items.

Your obligations

    You must ensure that:

  • All reasonable care is taken when driving and parking the Vehicle;

  • The water in the Vehicle's radiator and battery are maintained at the proper level;

  • The oil in the Vehicle is maintained at the proper level;

  • The tyres are maintained at their proper pressure;

  • The Vehicle is locked and secure at all times when it is not in use;

  • The distance recorder or speedometer are not interfered with ;

  • No part of the engine, transmission, braking or suspension systems are interfered with; and Should a warning light be illuminated or if you believe the Vehicle requires mechanical attention, you must stop driving and advise us immediately.

You acknowledge and accept that we are entitled to fit GPS and other tracking equipment that may enable us to verify the location, use and condition of the Vehicle to enable us to determine your obligations under this Rental Agreement, and whether you have operated the Vehicle within expected parameters.

Our obligations

We will supply the Vehicle in a safe and road-worthy condition, displaying a valid and current Certificate of Fitness, Registration certificate and RUC certificate.

We reserve the right to notify you if we receive information from our GPS and other tracking equipment that the vehicle is being operated beyond the expected parameters and/or is being operated at illegal speeds. If you are notified in these circumstances you risk this Rental Agreement being cancelled.

Mechanical repairs and accidents

If the Vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, regardless of cause, you must notify us of the full circumstances immediately.

You must not arrange or undertake any repairs or salvage without our authority except to the extent that repairs or salvage are necessary to prevent further damage to the Vehicle or to other property. We reserve the right to apportion to you a percentage of the cost of breakdown recovery of any Vehicle depending on the circumstances of the breakdown, apportionment to be at our sole discretion.

If we dispatch a third party to assist with recovery of the vehicle and it is considered that recovery is required due to fault of the driver then you will be liable for the cost of recovery (at our discretion). We are not reasonable for your transport once this has occurred.

We will supply alternative vehicle within 24 hours if possible.

We will coordinate all remedial work required. If the Vehicle requires repair or replacement, we will endeavour to supply a replacement Vehicle however we will not be obliged to.